During this time of global pandemic and uncertainty, our priorities are the health and safety of our clients and the people they care about, and of our dedicated team of communicators. We want you to know we are here to listen. We are here to respond. We are here to help, at any time of day or night. We will get through this together.
POSTED BY:
Lisa Button – Partner
January 11, 2021
Customer service was created to solve problems, not be a source for them. But too often today, customers view the departments established to help them as the place where their problems are destined to die. They are angry even before they reach out, whether by phone, text, or on social. Their attitudes show it.
Health
Professional Services
Consumer
Government
Technology
Travel/Lifestyle
