Finn Partners – Inspired

We at Finn Partners are Inspired by many things: A photo, a song, a news story, our clients - and each other. This blog is an opportunity to tell our story and to share our challenges, successes and motivations with you.

 

Comments OffSomething New for Your Ears

In 21st century PR, it’s hard to keep up with the news. What with the new social media announcements, industry flip-flops, online evolution, and the two-thousand new services announced every day. The capabilities of your average PR firm are also broadening dramatically. There’s social media strategy, online development, the company blog, community management, blogger relations, search engine optimization. Need I go on?

We’ve been cooking up something new at Finn Partners for the past month. A podcast. Not just a podcast, but the Finncast. It’s our attempt to dissect all of this information in our rapidly evolving industry. Our weekly podcast series is launching today, with a new episode planned every Monday. In each weekly episode we hit on some of the top news items of the week and then discuss one topic in the PR, social or digital space.

Your week-to-week co-hosts will be Alexandra Kirsch and I. And in each episode we will invite on another Finn Partners team member with expertise in the weekly topic to discuss it with us. The topic of discussion in this first week is “Who Should Manage Social Media Advertising?” In it, we are joined by Barry Reicherter, a partner of digital strategy. It’s a great discussion, where we weigh the credentials of marketing agencies, PR agencies and your community manager.

I’m passionate about podcasts and listen to about 15-20 each week, so I’m incredibly appreciative of this opportunity. I hope that passion translates to the enthusiasm we bring to each episode, and the topics we explore. Because ultimately we do this for you, not for us. We want to give you the best PR & digital podcast out there. We want to give you interesting news, knowledgeable insights and great personalities. And we want your feedback to. Tell us what you want us to discuss. Or even if you have questions for us, we’ll answer them on future shows.

You can find our podcast on iTunes, just search for Finncast, and subscribe to have each episode delivered right to you. You can also subscribe to our Podcast feed on Feedburner. Or if you just want to listen to the MP3 for our first episode you can do that as well.

I hope your ears enjoy what we’ve made here. I know we’re excited.

 
 

Comments OffOne Finn Partners

One Finn Partners:  Our Shared Culture and Brand.” This was the theme of a recent retreat I attended at the beautiful Hunter Mountains in the Catskills. Representing MEDIA CONNECT, I joined several other members of the Finn Partners family from all over, with representatives coming from as far as Israel and London. It was a wonderful opportunity to get to know people from other offices and learn about the type of work they do, and most importantly, come together to find ways for us to all work together and make Finn Partners stronger as a whole.

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Gathered in what was known as the Red Barn (pictured above), we joined together in several sessions to discuss various issues we thought could help contribute to “One Finn Partners.” In one such session, we discussed “food for thought” – each sharing a piece we had recently read that may apply to how we operate. Personally, I discovered that only 19% of US/Canadian workers actually take a lunch break and this actually causes us to be MORE stressed and therefore less productive at work.

In other sessions, we explored practical things we could do more immediately to help create this “one-team spirit of partnership.” One thing that was brought up several times was the importance of expressing gratitude, for both our colleagues and our clients. From acknowledging good clients for being great to work with, to recognizing our own colleagues for their accomplishments, we all agreed that a little thanks goes a long way.  From office “kudos boards” to email shout outs, recognition for hard work really can keep us all stay motivated when we feel overwhelmed (and are therefore not taking the aforementioned lunch break and becoming more stressed out)!

So many great ideas were shared about how our entire group can continue to grow while staying true to the vision of being a great partnership. We all agreed that Finn Partners is a different place. It’s a different culture. And though we realized that there are several other agencies out there with an international presence, ours is one that is unique. In an industry that is often cutthroat and competitive, we stand out as a place that “works hard and plays nice.”

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Comments OffApologizing Executives: What’s This Got to Do with Baseball?

I heard this story last week on NPR, “Apologizing Executives: The Rise of the Emoter-In-Chief,” and it got me thinking about possible strategic advice to CEOs facing a crisis that might require an apology to his or her constituency. But it also tied into a story I heard driving home last night on ESPN Sports Radio of an interview with famous retired Philly pitcher, Curt Schilling, on why a guy like A-Rod gets hammered for his actions involving past drug use when “Big Papi,” Boston’s David Ortiz, winner of most valuable player in the World Series, and who was also accused of taking drugs in years’ past, has gone unscathed and will probably go into the Baseball Hall of Fame – which A-Rod will never be able to do, even though his numbers are much more impressive than Big Papi’s.

The reason that Curt gave was very simple: “Guys who are liked” and have great personalities, and who are wont to argue and grandstand for the sake of justification and satisfying one’s ego, can overcome some of the most dreadful predicaments or personal situations. According to Schilling, it’s that simple. It’s like giving a new stand-up comedian a break and laughing at a joke that might not be too funny, but “Hey, he seems like a good guy, give him credit for trying.”

On the other hand, those who are not beloved, who display arrogance and a “never wrong” attitude, will eventually go down in flames and rarely regain the respect of the public. I started thinking about people in recent and not so recent history like Dick Nixon (“I am not a Crook”); Dick Cheney (too many examples to choose from); Eliot Spitzer who barely apologized even to his wife for his dalliances with call girls; JP Morgan-Chase’s Jamie Dimon on the civil investigations into mortgage-backed securities; BP’s former CEO, Tony Hayward, for his botched self-pitying apology on the oil spill by saying “I want my life back!” etc.  So while some will say “Nice guys finish last,” that may only be transitory, because chances are that nice guys can come back strong and reinforce the respect of their peers and the public much easier than those arrogant bullies who finish first for the short term. Something to think about. Just sayin’.

 
 

Comments OffFinn for the Win

Over the the past 18 months we’ve been recognized by the industry by winning a number of awards, nationally and regionally as well. In 2012, we won Best New Agency, followed by the Best Agency to Work For in 2013. And while the industry’s awards season is winding down, this past week has showered us with additional awards, reflecting great work and recognition as a Firm of the Year at the PR News Platinum PR Awards.

In accepting these most recent awards, it was paramount to highlight that each award won is a result of the fantastic team that we’ve built at Finn Partners—300 incredibly accomplished staff members.

On top of our agency-level Firm of the Year win, we also won first place in the Blog category for our work with Blue Cross Blue Shield of Michigan, as well 5 other honorable mentions for:

  • Event Marketing, “Bedventure” for Hotels.com
  • Global PR: A Different Future, Victims of our Own Narratives: Israeli-Palestinian School Book Study Addresses Long-Standing Controversy of the Middle East for Finn Partners’ Global Issues group
  • Media Event: “Defrost Your Swimsuit,” handled by M. Silver for the Greater Fort Lauderdale Convention and Visitors Bureau
  • Public Affairs: Up to Us Campaign, a college student competition on debt and deficit issues, developed by Widmeyer Communications for the Peterson Foundation
  • Press Release: “Look Ma, No Hands’: the Future of Autonomous Cars for Finn Partners’ IEEE client

I’m so proud of these latest accomplishments and the outstanding work we continue to do for our clients. These past 18 months we have achieved so much, and I thank each and every one of my Partners for making this possible now, and for many more awards to be garnered in the years ahead.

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Comments OffPrivacy: Yet Another ACA Casualty

Maybe all the technical glitches in the ACA registration process were put there on purpose.WellnessWed After all, if it takes you hours to get through a process that was supposed to take about 25 minutes, you’re a lot less likely to read the fine print. If you live in Maryland, for example, that means glossing over, among other things, the following:

“Should you decide to apply for health coverage through Maryland Health Connection, the information you supply in your application will be used to determine whether you are eligible for health and dental coverage offered through Maryland Health Connection and for insurance affordability programs. It also may be used to assist you in making a payment for the insurance plan you select, and for related automated reminders or other activities permitted by law.  We will preserve the privacy of personal records and protect confidential or privileged information in full accordance with federal and State law. We will not sell your information to others.  Any information that you provide to us in your application will be used only to carry out the functions of Maryland Health Connection. The only exception to this policy is that we may share information provided in your application with the appropriate authorities for law enforcement and audit activities.” 

Privacy concerns have been raised by critics, and summarily dismissed by supporters since the ACA was passed more than three years ago. But it turns out the concerns are very real.  If you choose to comply with the law and need to rely on the exchange for that compliance your personal information will be shared with “appropriate authorities and auditors.”

Hmmmm, just who are these appropriate authorities anyway?  Will “they” be allowed access to your personal  health data? Your payment  information? Your prescriptions?  Your mental health status and history? Some of it? All of it? Any of it? Will you be notified?  Do you have a choice? Can you say no?

I don’t think so.

I find it difficult to resolve the dissonance that I experience when I think about this – complying with the law means I give up my privacy to anyone in authority deemed appropriate, for reasons that are not delineated. If I don’t comply with the law I pay a fine but retain my privacy. I can’t have both – participation and privacy, and this feels punitive.

For more on this topic, click here.

 
 

Comments OffStorify as a Social Curation Tool

Social curation is an emerging trend in the social space. Tools like Storify allow users to crowd-source through public social postings — either during events, or on a daily basis — and allow you to publish those posts, formatted to flow like a story.

This takes storytelling to a whole new level with user generated content versus brand-owned content.

Common uses of Storify include:

  • Collecting and recaping tweets during Twitter Chats
  • Documenting live events as they happen, like the recent fires on the New Jersey Shore boardwalk, or the tragic events at the Washington Navy Yard
  • Collecting responses to announcements
  • Collecting news stories from various outlets
  • Showcasing speaker quotes from conferences

Just like the platforms it pulls from, Storify is not without engagement features. In fact, stories can also be liked, commented on and embedded, encouraging sharing and open dialogue.

Storify co-founder Burt Herman, said, “People have used it to capture mentions about their products. People also use it to push things out there—to say, ‘Hey, tell us what you think about this, use this hashtag, we’ll use your best responses, and put them online.”

Watch Storify in action with the following examples:

-       Fire Blazes Through Seaside Park, N.J. Boardwalk via The Weather Channel

-       Twitter Files for IPO via CNBC

-       Trending Topics + News via Dieste

-       #INBOUND13 by Valentina Falcinelli

Storify allows users to search public updates across platforms, including Instagram, Twitter, Facebook, Google+, YouTube, Flickr. Once you’ve decided which tweets to pull and showcase, you can add context by adding in your own commentary to guide the story. Even The White House uses Storify as a behind-the-scenes tool, and as a way to social disseminate information.

We tend to rest easy knowing that almost everything published in cyberspace lives there for eternity, but in case that’s not comforting enough, you can export stories as PDFs for archival.

I’m excited to see how Storify grows, and how it impacts the way people collect and share social experiences.

Have a great Storify case study, or know of a brand who uses it especially well? Share it with us in a comment, or via Twitter (@FinnPartners)!

 
 

Comments OffAround the World in Seven Days

I know a lot of people who have an aversion to business travel, but this week I’m taking a trip that even the most seasoned frequent flier would envy. It’s a once-in-a-lifetime voyage around the world, unfolding over seven days.

My first destination is Eastern Europe, where you will find me walking through the hallways of the historic Livadia Palace in Yalta, Ukraine – the location where, back in 1945, Roosevelt, Churchill and Stalin convened to establish a plan for rebuilding post-war Europe.

Then, I will be off on a journey to the Middle East, joining a group of artists and advocates devoted to finding a pathway to co-existence between Israel and Palestine. The timing of this trip coincides with the renewed hope emerging from the current peace talks. I know this trip will inspire me and many others to take action for peace.

At the end of the week, my itinerary will take me to Japan, the home of my ancestors, to experience the performance of a Shinnyo Buddhist lantern floating. Lantern floatings are an ancient tradition in many cultures, where participants float lanterns on water to honor those who have dedicated their lives to creating peace. There have been few times in my career when my cultural heritage crossed over into my professional life, so I’m really looking forward to this leg of my journey.

There is a lot of work and many miles ahead, but you won’t find me packing my passport or suitcase for this week-long trip. All I will need is my computer to put me instantly alongside our clients in some of the most interesting parts of the world. This sort of whirlwind excursion is typical for those of us at Finn Partners – and especially for our Global Issues practice. Our client work takes us on these extraordinary journeys all the time.

Like the lantern floating, the first “Shinnyo Lantern Floating for Peace,” which is taking place right here in New York City’s Central Park on Sunday, Sept. 22. Just imagine Trump Rink transformed into a large reflecting pool filled with thousands of lit paper lanterns set afloat throughout the day and into dusk. It’s an image that immediately transports you to another, more peaceful place. The Shinnyo Lantern Floating for Peace will bring Buddhist teachings to the uniquely international, interfaith and multicultural setting of New York City, and inspire us to hope for a more harmonious and peaceful world. It’s something all of us think about during this month of anniversaries and new seasons.

So while I would love to bank the frequent flier miles, I am grateful for the chance to revel in these journeys with my clients while sitting right at my desk.

 
 

Comments OffFast Food, Prosperity and Healthcare: An Opportunity

This infographic is provocative, and yet you’re probably wondering what in the world the recent controversies over fast food worker pay have to do with a health and wellness blog series. The answer is simple: We know that as workers move up on the socioeconomic ladder and become more financially secure, they also become healthier.

Image Courtesy of the Economic Policy Institute (EPI)

So, am I headed somewhere in the direction of “give it up McDonalds, and pay your
people more?” Not exactly. Instead, I propose something a little bit more ambitious. A plan that could help demonstrate the power of the market to truly help people come together and do better for themselves and their families.

To start the conversation, this infographic is unfortunately accurate, and the truth lies in our recovery from the Great Recession. Historically, these jobs were intended to be entry-level stepping-stones, corresponding to the profile of the worker on the left. However, our recovery has been dominated by part-time job opportunities (often two or three), with many people forced to accept them in lieu of work more suitable to their experience and expertise. This is the tragedy.

The intended fast food worker does receive benefit from his/her fast food job at its current pay rate in the form of spending money, responsibility and work experience. But reality has changed and the actual worker needs more to support his/her financial needs and goals. This is not surprising given that the current worker most likely has responsibility for supporting himself and his family. And no, he can’t do that on minimum wage.

Still, there will be unintended consequences from doubling the minimum wage. Consumers will bear the brunt of the increased labor cost, and if things cost proportionally more, how much does that benefit the worker in real terms? Additionally, except for the few who aspire to management positions, these jobs lead nowhere, so the linked issues of upward mobility, increased prosperity and better health for working people get lost.

We can do better.

Let’s reach out to the fast food industry and ask them to form a job training foundation for employees.  There is vast evidence to suggest that there are jobs for people with specific skills – nurses are in demand, for example, as are home health workers and physical and occupational therapists. Technology jobs are available for those with training, as well as jobs for special education teachers and early childhood education specialists. Work is out there, but our unemployed workforce is right now being squashed – caught between the elimination of the jobs they used to hold, and their overwhelming inability to train for new positions because they have to work three part-time jobs to support their families.

It would be a powerful thing for McDonalds, Wendy’s, Burger King and Arby’s, for example, to unite.  That unification would fund the “Successful Lives – Healthy Lives” job training program, where every part-time worker would have access to job counseling and training, providing the opportunity to move up the ladder, fuel their family’s prosperity and increase their health and wellness outcomes. Modest quarterly bonuses might be offered for each module of study an employee completes. Also, because they are working part-time, these workers are more likely to have time to actively participate in training.

Universal participation among the fast food industry would take a bite out of annual profits, that is true, but over time the results would be stunning:

  • The intended worker profile (the worker on the left) would once again likely greet you at the drive-in window – lowering youth unemployment
  • Displaced and disenfranchised workers would have greater access to upwardly mobile jobs, largely returning fast food employment to the stepping stone job it was intended to be
  • Financial success will translate into a healthier work force, and,
  • The .99 cent value menu will still be .99 cents
 
 

Comments OffThe Stomach and the Brain: New Considerations for Addressing Mental Wellness Issues

An article recently came out in The Verge. It discusses a potential link between digestive health — specifically probiotics – and mental health. The article opens with a dramatic example. The young woman profiled recovered completely from both severe ADHD and OCD after a physician, consulted by her parents, linked digestive dysfunction with a downturn in her mental health, and placed her on a probiotic regimen. While there should probably be a “warning – results not typical” label on the opening paragraphs, the concept is intriguing.

It certainly made me run for the extra large bottle of gummy probiotics hidden in the back of my medicine closet. Slightly dusty, the family-sized container was purchased about a year ago after a bout with some digestive discomfort. Coming home from the pharmacy I made a solemn personal vow to use the probiotics to ensure such an episode did not reoccur. The vow quickly faded when I decided I did not like the flavor of said gummies and the discomfort disappeared anyway.

Yet The Verge article offers a lot to think about. It discusses the frequent links between mental illness and digestive health. For example, depression is often linked with loss of appetite, and anxiety often causes nausea and diarrhea. This knowledge, the article states, made physicians and scientists think of a one-way line of communication, brain to digestive system. Instead, the young woman’s story (anecdotally) and research currently being evaluated around this topic suggest two-way communication. This means the digestive system also “communicates with,” and therefore can, affect the brain.

The article goes into a lot more detail than what I’ve outlined here (click the link above to read the full text). The gist is, however, that there may be another way to mitigate the effects of the mental and emotional challenges so many of us face in the course of our high-stress, high paced lives. Every “system” requires maintenance. So too, probiotics, the healthy bacteria, that live in our guts, require maintenance and monitoring to maintain the digestive system’s contribution to whole body wellness. From there, it’s not a huge leap to infer that if this does not occur other systems might be negatively impacted, including the central nervous system.

The impact of these connections require extensive additional research. Still, it certainly wouldn’t hurt to show up at your next wellness exam armed and ready for a conversation with your physician.

  • Ask about their opinion of probiotic use, and why
  • Talk about any changes in your perceived mental health since your last visit
  • If you are struggling with depression or other mental challenges, keep a symptom log, noting digestive troubles in relation to a worsening of symptoms
  • Talk about your digestive concerns and ask about solutions that can support digestive health in addition to a probiotic regimen

There is so much more to learn about this area of research but it certainly adds to our understanding of how our whole selves (mind, body and spirit) are inextricably linked.

This makes it increasingly more dangerous to reach out to medical doctors situationally, asking them to treat isolated symptoms; and critically important to learn the most effective means to maintain and preserve the whole package using all the tools we have at our disposal.

 
 

1Long Live Print Media

Last week Jeff Bezos, founder and CEO of Amazon.comannounced his purchase of The Washington Post for $250 million in cash. Many see this move bringing us one step closer to the foretold “death of print media.” That’s not surprising given Bezos once said in an interview, “There is one thing I’m certain about: there won’t be printed newspapers in twenty years.”

I’ve reluctantly come to accept that Jeff Bezos may be right about this. I still unfold the New York Times every weekend to do some reading, but more and more of my news updates come from Internet sources, like Twitter and LinkedIn. Like many people today I’m consuming more information digitally, and sharing it instantly with my friends and followers at the push of a button.

That being said, I still have a hard time accepting the notion of a future without print. Despite all the reading I’ve been doing lately with my Kindle, I cannot see a future without physical books. For one thing, it’s hard to read on a digital device because of the eye strain caused by the back light. But in my opinion the experience of reading printed text is superior regardless.

Call me old-fashioned, but there’s something endearing about a physical book – the musty smell of its worn pages, the highlighted passages and notes scribbled in the margins, the way it sits on a bookshelf like a trophy. My favorite books are more than just files saved on a device or in the cloud. They’re souvenirs from a trip I once took when I experienced another world through the eyes of a narrator. I keep them safe and bound on bookshelves and coffee tables for everyone to see.

Sure, I’ll continue to read A Game of Thrones on my tablet while I take the subway to work, or retweet an article about an Internet mogul buying a media company. But when I get home and feel nostalgic, I know I’ll find a hardcover copy of Pride and Prejudice to reminisce with.