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Power of individuality
Our team of experts uses data-driven insights and A/B testing to optimize our clients’ campaigns, focusing on the channels that deliver the best results and drive the most engagement. We also understand the importance of personalization in marketing. Our team works collaboratively with our design team or your internal teams to crafts tailored messages for each channel and audience segment, increasing the likelihood of resonating with their target audience and generating a response.
Maintaining a consistent brand image and message across all channels is also critical, and our team works closely with our clients to reinforce their brand recognition and build trust with their audience.
Website Support and Maintenance
Website Support and Maintenance Services
Continual site improvement
Continual site improvement
Keep your website alive by continually adding new features and functionality.
Our website design and development team in the UK can help you to keep your website online, refreshed and up-to-date with our dedicated website support service.
Website platforms are constantly evolving, and this regular technological change can quickly cause disruption to your website, introducing bugs out of nowhere. With our monthly support packages, we will help you to monitor and maintain your website, refreshing when needed, keeping it up to date with new trends and changes.
Alongside the regular website maintenance work, there will also be time in the schedule for you to book in tasks in line with your longer term website roadmap, helping you to continually grow and improve your online presence.
We’re trusted by 400+ world-class brands and organizations globally
Our website support services
Consumers today continuously are spoiled with rising standards of digital experiences. There is no tolerance for slow, dysfunctional or outdated websites.
It’s all about performance in order to create an enjoyable experience that satisfies the user’s intent, and that is the direct experience users will have of your brand. We offer a range of website support packages so you always have access to digital experts and can maintain your business critical company website performance.
It is important to always keep up with the type of experiences that users are expecting online.
Updates and maintenance
Keeping your website current with security patches, theme and plugin updates, making sure it’s running as smoothly as possible
We’re on call
Our development team are on hand to help out with issues as they arise—you can reach us by phone, email or your dedicated ticket system
Change requests
Standing still is not an option, so we are geared up to help you roll out improvements to your site with new features and enhancements
Website maintenance packages
Our support services are managed by a dedicated client services manager based at our web design headquarters in London. Your website support package will contain a fixed amount of time, with packages starting from as little as one day per month, time which can be used on any of our creative design or development services. Typical packages are as follows:
- 1 day of website maintenance—phone and email support plus one day of design and development work to keep your website optimized and your CMS and plugins updated.
- 2-3 days of website maintenance—phone and email support plus additional time for further design and development work—this package allows you to make more extensive changes to your website on monthly basis, perfect for working through a development roadmap.
- 5+ days of website maintenance—a bespoke support package tailored to your website’s specific maintenance requirements.
Our website maintenance service
With in-house design and technical talent, we are fully set up to help implement new website features or help resolve any bugs as they occur.
Ticketing
We run a full ticketing system using Zendesk for support and maintenance requests.
Tasks
These are prioritized and allocated on arrival under the following levels:
- P1 site is down or corrupting data—immediate
- P2 critical issue for which there is no work around—48 hours
- P3 non-critical issue which can be scheduled—5 working days
Reports
Your account manager will keep you regularly updated on the progress of Live tasks as well as to keep you in the loop for tasks that have been scheduled into the diar
Our website maintenance service
With in-house design and technical talent, we are fully set up to help implement new website features or help resolve any bugs as they occur.
Ticketing
We run a full ticketing system using Zendesk for support and maintenance requests.
Tasks
These are prioritized and allocated on arrival under the following levels:
- P1 site is down or corrupting data—immediate
- P2 critical issue for which there is no work around—48 hours
- P3 non-critical issue which can be scheduled—5 working days
Reports
Your account manager will keep you regularly updated on the progress of Live tasks as well as to keep you in the loop for tasks that have been scheduled into the diary.
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Research and audit
We believe that research and auditing are crucial steps in helping our clients achieve their marketing goals. That’s why it is vital to thoroughly research and audit our clients’ previous and current campaigns before starting any new campaign plans. By conducting research and an audit, we can gain a deep understanding of our clients’ target audience, brand identity, and marketing goals.
The data and information collated during this phase is essential in creating a customized and effective marketing strategy that meets the specific needs of our clients.
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Analysing further
Auditing previous work content allows us to identify areas for improvement and make recommendations that can help drive better results. By reviewing your past campaigns and strategies, we can determine what has worked well and what needs to be changed to achieve better results.
Moreover, researching and auditing our clients’ work content helps us understand the competitive landscape and the market trends in their industry. This information is crucial in developing a campaign that stands out from the competition and reaches their target audience in a unique and impactful way.
Using the above, our team of experts uses this information to create customized and effective advertising strategies that help our clients achieve their business goals.
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How we report
Frequency of reports
Dashboards, weekly, and monthly reports are essential tools for our team to communicate with clients and showcase the results of our paid media campaigns.Transparency
These reports allow for transparency and collaboration between the agency and client, highlighting what has worked well and what hasn’t.Visualizations
The use of data and visuals in these reports can easily demonstrate the impact of the campaigns and how we are delivering against the defined campaign objectives.
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Ongoing optimisations
Our experienced team continuously provide data-driven recommendations with your business objectives front of mind. By presenting data-driven insights and actionable suggestions, the agency can position itself as a trusted and valuable partner to your business. By having a clear understanding of what has worked in the past, our teams can make informed decisions on where to allocate resources and what strategies to pursue going forward.
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Using emerging channels
Our team of paid media specialists are always looking for ways to stay ahead of the curve and stay on top of the latest marketing trends That’s why we have embraced emerging channels such as Twitch and TikTok and integrated them into our paid media campaigns. Twitch and TikTok are popular platforms that are used by millions of people, especially younger generations.
However, a number of brands are still wary about using these emerging platforms and tend to allocate a large proportion of their advertising budget to the same channels. By leveraging these channels, we can reach a wider audience and tap into new market segments that may have been previously untapped.
Website hosting services
As part of your website maintenance package, we can also take care of all your website hosting needs.
Our website hosting services are provided by trusted 3rd party hosting partners and are professional, scalable, secure and fast.
WordPress
All our WordPress websites and WooCommerce websites are hosted with Pantheon and WPEngine
Custom builds:
- Basic website hosting
one database and a maximum of five email accounts. Suitable for simple websites that do not require large amounts of bandwidth or disk space - Advanced website hosting
available for more complex websites or websites that require large amounts of bandwidth or disk space.
