Account Director - Integrated Marketing (SF, NYC, DC) - San Francisco

Account Director - Integrated Marketing (SF, NYC, DC)
San Francisco, CA – Full Time

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The Account Director is the primary consultant to the client and directs the internal team on all aspects related to the client relationship. The Account Director handles multiple projects in a fast-paced environment and has a close eye on both the macro and micro view of accounts. The Account Director also acts as a resource and support for other junior team members and may cultivate their growth as they progress. The Account Director is responsible for setting a vision for how the account should run successfully and is measured on their ability to proactively develop and deploy the processes, resources and tools needed to reach a successful outcome. The AD should understand complex business and marketing challenges and guide the client through these challenges and help them to set and achieve their marketing objectives. Prior health care industry experience preferred.

Main Duties and Responsibilities 

  • Builds a consultative relationship with the client, acting as the account’s main advisor
  • Oversees day-to-day details of ongoing projects and ensures quality control of creative work
  • Serves as the internal point of contact for project details
  • Ability to navigate and adapt to different work styles and work in gray areas
  • Manages client expectations about budgets, schedules and project scope
  • Collaborates with strategist to develop brand and campaign strategies 
  • Manages ongoing alignment with strategy 
  • Participates in meetings with all functional areas, from creative to PR 
  • Cultivates positive client relationship and looks for opportunities to grow existing business; takes opportunities to visit clients in-person 
  • Develops opportunities to cross sell and upsell services within existing accounts
  • Works closely with Traffic Manager and internal teams to help ensure projects meet deadlines
  • Tracks and maintains project budgets; manages account billing 
  • Works closely with the team to ensure that projects meet deadlines
  • Anticipates and resolves problems associated with projects to ensure client satisfaction
  • Coordinates and supports some new business pitches and direction

Experience & Education

  • Bachelor’s degree
  • At least eight-plus years of relevant professional experience with at least 3-5 years agency experience in an account leadership role
  • A deep understanding of marketing and an omni-channel approach to strategy development and execution
  • Preferred prior health care industry experience
  • At least 3 years managing teams and dotted line reports

Knowledge & Skill Requirements

  • Deep understanding of all Integrated Marketing product and service offerings and ability to oversee the team, strategy and execution
  • G Suite (sheets, docs, slides), Microsoft Office (Word, PowerPoint, Excel), Adobe Creative Suite (InDesign, Photoshop, Illustrator) and Acrobat experience a plus
  • Extensive experience with timelines and budgets
  • A sense of empathy; a player-coach mentality in supporting internal teams and junior staff members
  • Excellent public speaker
  • Creative, diplomatic, cool under pressure with excellent communication, management, organizational and interpersonal skill
  • Must be a solutions-oriented problem solver and strategic thinker
  • Must be a team player and be able to manage junior staff members directly and indirectly
  • Must thrive on managing multiple complex projects


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  • Health Dental & Vision
  • Vacation / Sick Days
  • Life Insurance
  • Paid Holidays
  • Family Paid Leave
  • Fuel for Thought
  • Family Paid Leave
  • Wellness Benefits
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